Policies & Standards
Our disciplined approach ensures operational excellence, safety, and uncompromising quality across all Leedway construction and management projects.
Service Excellence
Customer Service Policy
“At Leedway, our clients are the cornerstone of our operations. We strive to provide transparent, responsive, and expert management throughout every project lifecycle.”
Our Commitment
- 24-hour response time for all project inquiries and operational concerns.
- Weekly status reports detailing project milestones, budgets, and timelines.
- Proactive communication regarding potential disruptions.
Our Commitment
Our compliance team evaluates all concerns within 12 hours. Corrective measures are implemented immediately with follow-up satisfaction surveys for every resolution.
Safety Protocols
Health & Safety Standards
Regulatory Compliance
Strict adherence to the Occupational Health and Safety Act (OHSA) and Ontario Ministry of Labour regulations. We believe every accident is preventable.
Key Practices
- Daily Site Audits
- First Aid Certified Staff
- Monthly Safety Refreshers
Zero-Tolerance
Any breach of safety protocols results in immediate work stoppage and mandatory re-evaluation.
Assurance Framework
Quality Control Standards
Quality is integrated into the pre-planning phase of every project. Our Quality Assurance (QA) framework detects discrepancies before they manifest into operational issues.
Let’s Talk
Ready to start your project?
Whether you are planning a custom home, a major renovation, a commercial project, or exploring development opportunities, our team is here to provide clarity and experienced guidance.